Shipping Information

We ship worldwide.

Local pickup is not available.
All international orders include a tracking number.
Customs charges are not refundable for orders shipped outside the EU.
Free shipping for orders over €249.

Our team carefully inspects every item in your order and uses secure packaging to ensure your products arrive in perfect condition.

If you run a registered company within the EU, you may be eligible for 0% VAT. To take advantage of this, please create a customer account and check the appropriate box during checkout.

INTERNATIONAL SHIPPING OPTIONS

1) DPD – Door-to-door Courier Service

Fast and reliable delivery to most European destinations.

Shipping costs are calculated automatically at checkout, based on the destination country, weight, and order value.
Cash on delivery (COD) is not available for international shipments.

Estimated delivery time:

Europe, Cyprus, Russia, and Israel: 2–6 business days

2) GLS – Door-to-door Courier Service

Worldwide express shipping – safe and dependable.

Shipping costs are calculated automatically at checkout, based on the destination country, weight, and order value.
Cash on delivery (COD) is not available for international shipments.

Estimated delivery time:

Europe, Cyprus, Russia, and Israel: 2–6 business days
North, Central, and South America, Africa, Asia, Australia: 5–9 business days

3) International Post – Registered Priority Mail

A reliable and cost-effective method we recommend for most orders.

Estimated delivery time:

Europe, Cyprus, Russia, and Israel: 7–21 business days
North, Central, and South America, Africa, Asia, Australia: 10–30 business days

According to Polish Post, approximately 85% of shipments are delivered within these timeframes.

Shipping costs are calculated automatically at checkout, based on the destination country, weight, and order value.

DOMESTIC SHIPPING – POLAND

1) DHL Courier

We recommend DHL as the fastest, fully insured, and trackable delivery method. Tracking numbers are provided via SMS or email. DHL also supports Cash on Delivery (COD).

Estimated delivery time:

1 business day

Shipping costs:

16,00 PLN – Pre-paid orders up to 399 PLN
21,00 PLN – COD orders up to 399 PLN
3,00 PLN – COD orders over 399 PLN
Free – Pre-paid orders over 399 PLN

2) InPost Parcel Lockers (Paczkomaty)

A convenient and flexible option that allows you to collect your package from a self-service locker of your choice, available 24/7.
Most packages are delivered the next business day after shipment. Once delivered, you’ll receive an SMS with a 6-digit code required to open the locker. Someone you trust can also pick it up using your phone number and the code.

If not collected within 3 days, the package will be transferred to the nearest InPost office. You'll be notified via SMS and email.

Important:
Large items (e.g., guitar cases, instruments, necks) cannot be shipped via InPost lockers. Max dimensions: 41 x 38 x 64 cm.

Estimated delivery time:

2–3 business days

Shipping costs:

16,00 PLN – Pre-paid orders up to 399 PLN
19,00 PLN – COD orders up to 399 PLN
3,00 PLN – COD orders over 399 PLN
Free – Pre-paid orders over 399 PLN

3) Polish Post (Poczta Polska)

A) Economic Mail

The most affordable option.

Shipping cost: 4,50 PLN
Estimated delivery time: 2–14 business days (not guaranteed)
*No tracking number provided
Max dimensions: 2 × 32.5 × 23 cm
Max weight: 350 g
Max order value: 50 PLN

Orders that do not meet these criteria will not be accepted for this shipping method.

B) Registered Priority Mail

Reliable and relatively fast.

Estimated delivery time: 2 business days
Shipping cost: Calculated at checkout based on weight and order value (typically 12,90–22,90 PLN)
Free shipping for pre-paid orders over 399 PLN

C) Registered Economic Mail

Affordable and tracked delivery.

Estimated delivery time: 3–4 business days
Shipping cost: Calculated at checkout based on weight and order value (typically 7,90–19,90 PLN)
Free shipping for pre-paid orders over 299 PLN